The live chat option, on upgrade, was fine, but quite slow compared to other tools we tested.
Where Mailchimp loses points, though, is the fact that this is the only help that’s available unless you upgrade your account to a paid one. It includes Classic Menu for Word, Excel, PowerPoint, Access and Outlook 2007. They have a thorough, and easy-to-search, knowledge base. It includes Classic Menu for Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Access, InfoPath, Visio and Project 2010, 2013, 2016, 2019 and 365.
The software Classic Menu for Office is designed for the people who are accustomed to the old interface of Microsoft Office 2003, XP (2002) and 2000.